Privacy Policy

Last Updated: December 16, 2025

AH APTS LLC ("Ahwave," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ahwave.com and use our call analytics services.

1. Information We Collect

A. Information You Provide to Us

• Account Information: Name, email address, business name, and billing information when you register.
• Customer Data: Phone numbers and contact details of your leads/tenants that you input into our system.

B. Information Collected Automatically

• Communications Data: When you use our Service, we process audio recordings of phone calls, call metadata (duration, time, caller ID), and text transcripts generated from those calls.
• Usage Data: IP address, browser type, operating system, and access times.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service.
• Process audio files to generate transcripts and summaries using AI.
• Send you email notifications regarding call activity (via Mailgun).
• Improve our algorithms and user experience.
• Prevent fraudulent use of our services.

3. Sharing of Your Information

We do not sell your personal data. We may share information with the following third-party service providers ("Sub-processors") solely for the purpose of providing our Service:

• Telephony Providers: Twilio (to facilitate phone calls and recording).
• AI & LLM Providers: OpenAI (to generate transcripts and summaries).
• Email Service Providers: Mailgun (to send transactional email notifications).
• Cloud Hosting: DigitalOcean (to host our servers and application logic).
• Database Services: Airtable (for managing internal data records).

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4. Data Retention

We retain your personal data and call recordings for as long as your account is active or as needed to provide you the Service. If you delete your account, we will delete your data from our active databases, though some data may be retained in backups for a limited period or as required by law.

5. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete the data we hold about you. To exercise these rights, please contact us at support@ahwave.com.

7. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us